Why it happens
- Wrong invoice date.
- The sale was made before the customer registered and should have been reported as B2C.
How to fix it
- Confirm the invoice date.
- If the date is right, report the sale under B2C (small/large) instead — the customer cannot claim ITC on it.
- Re-issue the invoice if the customer's GSTIN should have been quoted.
This error is reported in: b2b, cdnr.
Last checked 17 October 2026
Based on public write-ups of this portal error, not on GSTN's own documentation. If the portal's message differs from what's described here, trust the portal and ask your CA.